Resources

 Below are some of the questions contractors regularly ask:

• AKI Medicines Sick Day Rules Cards – Where can I get AKI Card supplies or cards in other languages?
• Antibiotic Formulary – Where can I find my Local Antibiotic Formulary?
• Anticipatory Prescribing – Where can I find out more about Just in Case Bags?
• Certificate of Conformity (CoC) – Where do I send my Certificate of Conformity for Specials?
• Clinical Waste
  • Who can I contact with queries about collections?
  • Which medicines are hazardous?
  • How should waste be separated and disposed of?
  • How do patients arrange disposal of waste and needles at home?
• Contract Applications – Where can I find out about current applications?
• Controlled Drugs
  • How can I arrange for CD destruction?
  • How can I report an incident?
• CPCS/GP CPCS – where can I find out more about this service?
• DBS Checks – How do I obtain DBS checks? Do I need a DBS check to provide services?
• Diabetes Support – Where can I refer diabetic patients?
• DMS (Discharge Medicines Service) – Where can I find out more about this service?
• Domestic Abuse – Where can I signpost patients regarding domestic abuse?
• Drug Tariff – Where can I obtain an up-to-date copy of the Drug Tariff?
• Epilepsy Clinical Nurse Specialist – Where can I refer epileptic patients?
• EHC Accreditation – What do I need to do to be able to provide the EHC service?
• EPS Tokens – Where can I order EPS tokens and other stationery?
• EPS/SCR – Where can I find out more?
• Healthy Living Pharmacy
  • Where can I find HLP resources?
  • Where can I get support/training for HLP campaigns?
• Hospital FP10’s – Frimley – can a prescriber make an extension to the 14-day supply rule?
• Independent Prescriber Training – Who can I contact about funding?
• Local Antibiotic Formulary – Where can I find out more?
• MAR Charts – Where can I order MAR Charts for carers?
• Medicines Compliance Aids (MCAs) – What is the policy regarding supporting patients with MCAs across Thames Valley?
• Medicines Unavailable Notice – how can I let the GP know about unavailable medicines?
• Mental Health Support
  • Where can I get support for myself or my team?
  • Where can I signpost patients?
• NHSE&I Team Contacts – Who are the main NHSE&I South East contacts?
• NHS Email Account
  • How can I apply for an NHS Email account?
  • How can my regular locum get an NHS Email so they can access the pharmacy’s shared mailbox?
• NHS Service Finder – Where can I find non-public contacts for GPs and signposting information for other NHS services?
• Oxfordshire APL/DAPL – Dynamic Approved Provider List (DAPL) – How can I join the Oxfordshire APL to deliver locally commissioned services?
• Patient Referral Form – How can I refer a patient to a GP for urgent care?
• Patient Satisfaction Survey – What are the requirements?
• PNA – Where can I find out more/view the PNA for my area?
• Pre-Reg Grant – How do I apply for/find out more about the pre-reg grant?
• Prescribing Oversight Committees – where can I find more on my local POC and formulary?
• Prescription Direction – How can I raise a complaint?
• Primary Care Networks (PCNs) – where can I find out more?
• Psychoactive Substances Act 2016 – Where can I find out about the new law on “legal highs”?
• Purple Drank/Lean – What is it and what advice should I give?
• Real Time Exemption Checking (RTEC) – how does RTEC work and how can I register?
• Safeguarding – Where can I direct a safeguarding concern or find safeguarding training?
• Sharps Waste – What are the arrangements for sharps waste in Oxfordshire?
• Signposting – Where can I find customer signposting information?
• Smart Cards – Who do I contact to obtain a Smart Card or if I have a Smart Card issue?
• Stationery – Where can I order stationery such as EPS tokens  and prescription receipts?
• Summary Care Records (SCR) – How can I access SCR?
• Temporary Suspension of Services – What do I need to do?
• Training Resources – Where can I access my free online pharmacy training resources?
• Whistleblowing Policy – Appointing a Freedom to Speak Up Guardian 

Useful Links

• Alzheimer’s UK
• Autism Berkshire
• Berkshire Carers – free advice and support to unpaid carers in Berkshire
• Cancer Insight Pharmacy Newsletters by Cancer Research UK
• Centre for Pharmacy Postgraduate Education (CPPE)
• Diabetes UK, Reading & District Local Group
• Diabetes West Berkshire – diabetes care in Reading, Wokingham & West Berkshire
• Emotional Wellbeing West Berkshire
• Health & Social Care Information Centre (HSCIC)
• Healthwatch
• NHS England
• Oxfordshire CCG
• Oxfordshire Public Health
• Oxfordshire Safeguarding Children Board
• Pharmacist Support and Pharmacist Support Newsletter
• PSNC
• seAp Advocacy
• Your Oxfordshire